mio88 Privacy Policy

This page describes what we collect when you use mio88 and how we keep that data protected. We operate our platform across supported jurisdictions in Southeast Asia, including Indonesia, and we comply with applicable data-protection law in each region where we provide our service.

We at mio88 take your privacy seriously. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or other local payment methods, or place a bet on Liga 1 or live-dealer tables, we collect certain information. This policy explains what that information is, who has access to it, and what rights you have over your own data.

Our commitment is straightforward: we collect only what we need to operate the platform safely, settle your bets fairly, and comply with local law. We do not sell your data to third parties, and we use industry-standard encryption to protect it.

What We Collect on mio88

We collect information in three categories. First, account data: your name, email, phone number, date of birth, and residential address. We require this to verify your identity (KYC) and comply with anti-money-laundering rules in Indonesia and other jurisdictions where we operate.

Second, transaction data: when you deposit via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record the amount, timestamp, and payment method. We also log your betting activity—which games you play, your stakes, and settlement outcomes—so we can calculate your account balance and process withdrawals.

Third, device and usage data: your IP address, browser type, device model, and the pages you visit on our platform. We use this to detect fraud, prevent account takeover, and improve our mobile app experience.

How We Use Your Data on mio88

We use your data for five main purposes. First, account management: we verify your identity, process your deposits and withdrawals, and send you account statements. Second, fraud prevention: we monitor for suspicious login attempts, unusual betting patterns, and duplicate accounts.

Third, legal compliance: we report to tax authorities and financial regulators in Jakarta, Surabaya, Bandung, and other jurisdictions where we operate. Fourth, customer support: when you contact us with a question about your account or a withdrawal delay, we use your data to help you. Fifth, platform improvement: we analyse how users interact with our live-dealer tables and slot games so we can fix bugs and add features.

We do not use your data for marketing emails or third-party advertising unless you explicitly consent.

Third-Party Processors and Data Sharing

Our servers may sit outside your jurisdiction. We use data processors in multiple countries to handle payments, customer support, and fraud detection. These processors are bound by confidentiality agreements and may only use your data on our instruction.

We share your data with payment providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to the extent necessary to process your transaction. We also share anonymised betting data with game studios (for example, to verify RTP compliance on Aviator or Sweet Bonanza) but never your personal identity.

We do not sell your personal data to advertisers, data brokers, or other third parties.

Your Rights and Our Obligations

You have the right to access, correct, or delete your personal data. If you believe we hold inaccurate information about you, contact our support team and we will review it. You also have the right to request a copy of all data we hold about you in a portable format.

If you wish to close your account, we will delete your personal data within 30 days, except where we are required by law to retain it (for example, for tax or anti-money-laundering purposes). We may retain anonymised betting records indefinitely for platform analytics.

Our data retention policy: we keep your account data for as long as your account is active, plus seven years after closure (to comply with financial regulations). Transaction logs are retained for five years. Device and usage logs are deleted after 12 months.

We encrypt all data in transit and at rest using industry-standard TLS and AES-256 protocols.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences, and detect fraud. These are essential to the platform's operation. We do not use cookies for third-party tracking or behavioural advertising.

You can disable cookies in your browser settings, but this will prevent you from using mio88. We also use local storage to cache game data and reduce bandwidth on low-data connections.

If you have questions about our privacy practices, contact us at [email protected]. We will respond within five business days.